Sally’s FAQs

About Us

What is Sally’s?

Sally’s is a Kenyan online retailer specialising in quality home goods, décor, kitchen essentials, furniture, electronics, fitness equipment, self-care items, and more. We curate our products with an emphasis on durability, style, and value.

What makes Sally’s different from other home goods retailers?

We prioritize a balance of quality,affordable pricing, and fast delivery. Our products are carefully selected to be both functional and beautiful, and we strive to give you more value for your money.

We also offer fast, reliable shipping across Kenya, and for Nairobi customers, same-day delivery is available for orders placed before our cutoff time.

How can I contact Sally’s customer service?

You can reach us via:
WhatsApp / Phone: +254 746 001 855
Email: info@sallys.co.ke

Ordering & Payment

What payment methods do you accept?

We accept common online payment methods (e.g., Mpesa mobile money, card payments and Cash on Delivery)

Can I place a large or wholesale order?

Yes. If you're interested in bulk or wholesale purchases (for business or commercial use), please contact our team through WhatsApp or email, and we’ll be happy to assist.

Shipping & Delivery

How long does shipping take?

We ship to all parts of Kenya using trusted delivery partners. Our typical delivery times depend on your location, but we aim for fast and reliable delivery. For Nairobi customers, we offer same-day delivery on orders placed before our daily cut-off time.

Do you ship outside Nairobi or to remote areas?

Yes, we deliver to the rest of Kenya. Our logistics network is built to reach both major cities and more remote areas.

Will I be informed once my order ships?

Yes — once your order is packed and handed over to our delivery partner, we will send you a confirmation notification (depending on the service used).

Terms & Privacy

Where can I find your Terms & Conditions?

You can view our full Terms & Conditions on the site: footer →Terms & Conditions.

How do you handle my personal information?

We take your privacy seriously. Our Privacy Policy explains how we collect, use, and store your data. You can access it via the footer of our website.

Miscellaneous

Do you offer same-day delivery only in Nairobi?

Yes, same-day delivery is availableonly for Nairobi addresses(for orders placed before the cut-off time). For other regions, we
use regular shipping services.

Can I cancel or modify my order after placing it?

Order cancellation or modification depends on the status (e.g., whether it's been packed or shipped). Please contact us immediately via WhatsApp or email if you need to make changes — we’ll do our best to help.