Last updated: 28 January, 2026

This Privacy Policy explains how Sallys Online (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://sallys.co.ke (the “Site”) or interact with our services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a new “Last updated” date.

Information We Collect

Data You Provide Directly

  • Contact details (name, email, phone number, address)

  • Order information (billing/shipping addresses, payment confirmation)

  • Account details (username, password, security credentials)

  • Communications with customer support

Data Collected Automatically

We use cookies and similar technologies to gather information such as device type, browser, IP address, and usage analytics.

Data from Third Parties

We may receive information from service providers, vendors, or social platforms that help us operate and improve our services.

How We Use Your Information

  • To process and deliver orders
  • To send account, order, and policy updates
  • To provide customer support
  • For marketing and promotional purposes (where legally permitted)
  • To detect fraud and enhance security
  • To comply with legal and regulatory obligations

Cookies & Tracking

We use cookies to personalize your experience, analyze site performance, and deliver relevant content. You can manage cookie preferences through your browser settings, though disabling them may affect site functionality.

Sharing of Information

We may share personal data with:

  • Service providers and vendors working on our behalf
  • Business and marketing partners
  • Affiliates within our corporate group
  • Government authorities when legally required

We do not sell or share sensitive personal information without your consent.

Third‑Party Links

Our Site may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.

Children’s Privacy

Our services are not directed toward children, and we do not knowingly collect information from minors. If you believe a child has provided data, contact us to request deletion.

Security & Data Retention

We use security measures to protect your information, but no system is completely secure. Data is retained only as long as necessary to fulfill business, legal, or contractual obligations.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data
  • Request data portability
  • Restrict or object to processing
  • Withdraw consent
  • File a complaint with a data protection authority

To exercise these rights, contact us at info@sallys.co.ke. Verification of identity may be required.

International Users

Your information may be transferred and processed outside your country of residence, subject to applicable data protection laws.

Contact Information

Company Name: Sallys Online

Store Name: Sally's

Shop Address: Rainbow Plaza, Ngara, Nairobi Kenya – off Munae Road

Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika. P.O. Box 50063, 00100 – G.P.O. Nairobi

Email: info@sallys.co.ke

Phone: +254 746 001855

Customer Service Hours: Mon–Fri, 9 AM–5PM, EAT.

Response Time: We aim to respond within 1–2 business days.